Tompkins Cortland Community College: Improving Student Services

Named number one in the nation for deploying technology to streamline operations and better serve students, this college digitized student information providing every department and extension center with the information needed to quickly resolve student questions. Student enrollment grew by 40% over the past few years and the college was able to meet the added volume without adding personnel. Electronic information also helps the college easily comply with state record retention regulations and FERPA requirements.

Tompkins Cortland Community College (TC3) is located in a culturally diverse community in the Finger Lakes Region of upstate New York. The college is part of the State University of New York (SUNY) education system, offering 38 associate degree programs that prepare its students for transfer to a four-year college or university. The college serves 3,000 students through its main campus, two extension centers and online classes.