Docuware

There is pressure on larger corporations and government agencies to optimize their everyday processes. The availability of documents – regardless of their format or origin - are at the heart of these workflows. With DocuWare, employees can access documents such as accounting records, technical drawings and e-mail quickly, reliably and securely, from any department or location.

Solution Requirements
The successful introduction and use of an Enterprise Content Management system in a large company or organization requires many aspects of a software solution. The first, and most important aspect is the scalability of the system, how well it can accommodate different organizational units of varying size. Whether it’s for central, inter-departmental applications at headquarters, or for smaller project groups that are working remotely – the solution must meet all of these needs. The ideal solution must have: simple decentralized or centralized administration, customized user groups, and offer features that are easy and intuitive to use for a wide range of users. It must also give multiple locations and remote employees a way to seamlessly synchronize their documents in order to maintain data consistency throughout the organization. And no matter where mobile users might be, they need to have access to the system’s entire functionality. All of these aspects are provided by DocuWare at a very low Total Cost of Ownership (TCO).

E-mail has become a core communication medium in the business world and is well on its way to replacing letters and faxes. No wonder then, that finding the ultimate professional and systematic filing method for handling electronic correspondence has become so important.

E-mail: Blessing or Curse?
In the last few years, e-mail has helped the world become a smaller place. Increasingly, contracts, proposals, letters, etc., are arriving within seconds on a recipient´s desk – a desk that might be located thousands of miles away from the sender. Large groups of recipients can all be supplied with information simultaneously, markedly helping communication to flow within a company and between business partners. But what are we all supposed to do with so many electronic messages? Less than 20% of companies have tackled the issue of properly storing e-mail. Even fewer have implemented their own e-mail policies. Yet the need to organize e-mail, to store them and file them in a logical and efficient way, is becoming more and more important.

To keep up with documentation needs and retention schedules, it's virtually impossible to manage a modern day accounting department without document management. DocuWare offers several advantages: significantly less search time, space savings, gains by qualifying for early payment discounts and faster collection of accounts receivable.

Anyone working in accounting knows about the mountains of documents that need to be stored to meet today's legal and financial requirements. The systematic filing of records without a Document Management System (DMS) can cost you in time and space, particularly the time lost to hunt for records that might be filed off-site, incorrectly, or even lost.

Financial broker dealer, Sigma Financial, used DocuWare to reduce document processing time from two days to a few hours, reducing costs by $120,000 annually and improving customer service, because issues and questions are now addressed immediately. DocuWare’s technology helps Sigma provide award winning, personalized, yet extremely efficient service to its clients.

Sigma Financial, headquartered in Ann Arbor, Michigan, is a premier full service financial broker dealer. Established in 1983, Sigma’s corporate office employs 90 people and through a joint venture with Midland National Life Insurance they boast a network of over 1400 independent representatives located in 48 states. Sigma sells a broad assortment of financial products ranging from traditional brokerage accounts to financial planning services to disability insurance.

Sigma positions itself as a “family” or personalized broker dealer. In a world of automated phone attendants, Sigma still has live receptionists answering the phones and directing calls in a friendly manner. The company has won the Broker Dealer of the Year Award from the Investment Advisor Fax Poll in seven of the last ten years.

This juvenile detention center implemented an integrated document management solution and was able to automate the creation, retrieval and access of every form, while meeting state documentation requirements. Instant access to information has improved relationships between the staff and detainees and allows the center to better respond to parental questions. With an ROI of only eight months, the center continues to realize a savings of 7,000 man-hours annually.

Roanoke Valley Juvenile Detention Center (RVJDC) is an 81- bed, secure, detention facility serving five localities in Virginia’s Roanoke Valley. The center provides care, education and counseling services for juveniles who are awaiting final disposition in court or who are sentenced to the center as an alternative to a juvenile correctional center.

Around 5,500 DocuWare installations with tens of thousands of users span the globe in over 50 countries. To learn more about these installations, detailed case studies can be found on our website, classifiable by industries, areas of application or company names. Convince yourself – read about how DocuWare users have reached their goals and what advantages DocuWare has for you!

Around 6,000 DocuWare installations with tens of thousands of users span the globe in over 50 countries. To learn more about these installations, detailed case studies can be found on our website, classified by industries, areas of application or company names. Convince yourself – read about how DocuWare users have reached their goals and what advantages DocuWare has for you!

Since implementing DocuWare, Radiology Associates’ A/R department has improved productivity by 25-30%, increasing cash flow and impacting the bottom line. Today, patient questions and insurance payment issues can be resolved fast because needed information is instantly available. Best of all RA received a return on their investment in just over a year.

Radiology Associates of San Antonio (RA) is a physician owned radiology practice that has been in business for over 40 years. The practice is comprised of 22 physicians and a staff of over 230 medical and business personnel who together provide radiology services to five area hospitals and eight outpatient imaging centers, performing procedures ranging from MRIs to x-rays of broken bones. The practice has one central business office that manages all the financial transactions and back-end business services for all 13 locations. The need for better, faster access to information during the billing process prompted the practice to take a closer look at electronic document management.

The Porter County Sheriff’s Office is using DocuWare to make their corner of Indiana a safer place, by electronically managing case reports, warrants, tickets and jail documentation. The benefits have trickled down to the residents by giving the county more time to spend serving the people.

Porter County, Indiana, population 150,000, is located on the southern tip of Lake Michigan. The Sheriff’s department employs more than 150 officers and civilians who work in the criminal justice system and are dedicated to making Porter County a better place to live, work and raise a family. In addition to serving the criminal justice needs of the unincorporated parts of the county, the Sheriff’s department houses the 911 dispatch center and manages and stores the warrants for the entire county.

Hit by budget cutbacks Sheriff David Reynolds wanted to leverage technology to free up man-power for other tasks besides paper processing. The county started looking for a workflow system and discovered that DocuWare, an electronic document management solution, would meet their needs.

Portage Township School District digitized 2.9 million pages of student records, bringing the district in compliance with state and local record regulations, simplifying re-enrollment work processes and providing the schools with more square footage to rededicate to student services.

Located 40 miles east of Chicago on the tip of Lake Michigan, Portage Township Schools (PTS) are dedicated to educating the over 8,000 students in grades K-12 that reside in their district. With eight elementary schools, two middle schools and one high school, the district employs 450 educators and a support staff of 850.